Privacy

Privacy Policy

Egyptian Russian University Privacy Statement

This statement which applies to www.eru.edu.eg explains what information we collect from users of our platforms (website and mobile application), including information that may be used to personally identify you (“Personal Information”) and how we use them. By using ERU’s website and mobile application, you are agreeing to our collection and use of information in accordance with this Privacy Statement. The terms (“we”, “us”, “our” and “ERU”) each is used to refer to The Egyptian Russian University. This Statement applies to any user or visitor to any of ERU platforms. ERU reserves the right to modify this statement at any time and users should periodically check our website, including this privacy page, for updates on this Privacy Statement.

Types of Information we collect

We and with assistant with third-party tools collect information such as your IP address, browser type, pages We and with assistant with third-party tools collect information such as your IP address, browser type, pages you visited on our website, the time spent while using our services, and other information to diagnose and evaluate our service. Moreover, we may ask you to fill some surveys, and that requires from your end to provide us with some personal information such as personal email address, academic-related information. ERU may use Cookies and analytic technologies to analyze your activities on ERU related Services and store some related information. Cookies are light files in which we use to grab some details from your device related to the browser used, website pages visited history, and some other information related to your browsing history on the ERU website only. If you don’t like the use of cookies, you can set up your browser to not accept all cookies or to ask you before Cookies are sent to your device. You may not be able to proceed utilization of some services if the cookies are not accepted.

How we Use this Information?

Delivering and improving the overall user experience and taking sound marketing decisions on the website
Creating better user experience for website users
Linking or combining user information with other Personal Information.
Protecting, investigating, and deterring against fraudulent, unauthorized, or illegal activity
Responding to your comments, questions and provide requested information.
ERU employees are viewing your personal information that need updates. Still, in some cases, we need to share your information with third-party authorities such as Government authorities and Regulators to perform their tasks on behalf of us

Information Protection

ERU maintains your personal data access security from unauthorized access, alteration, disclosure, misuse or intrusion. ERU limits the access of your data to those employees and service providers who need to process and manipulate your information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. The Safety and Security of the Information that is provided over the internet outside the ERU network is not ERU’s responsibility or liability to protect. By using the website, you acknowledge that you understand and agree to assume these risks.

Sharing of Personal Information

ERU does not rent, sell, or share your Personal Information with other people or non-affiliated third parties for commercial reasons except to provide any service you have requested or authorized. To help us do our work, we may provide access to some of your Personal Information to vendors for website and emails management third parties to enhance such services.

Terms and Conditions

The website provides an electronic tuition fee payment service for students on behalf of contracted educational institutions. Payments are sent directly to the accounts of the educational institutions based on the data provided by the user.
The user is responsible for the accuracy and correctness of the data they provide during the payment process.
Additional service fees may apply to each electronic payment transaction. These fees will be disclosed to the user before completing the transaction.
The website uses advanced security protocols to secure financial and personal data. However, the user acknowledges their responsibility to maintain the confidentiality of their payment information and not share it with third parties.
The website bears no responsibility for any delay or failure to complete the transaction due to technical issues beyond our control or the user’s use of the website in violation of the law or the stipulated terms.
The website reserves the right to modify these terms and conditions at any time without prior notice. Continued use of the website following any modifications constitutes implied consent to the new terms.

Data Privacy and Security Policy

- All data recorded on the system is the property of the entity that owns such data.
- Data is not accessed by the center’s engineers except in cases of absolute necessity and for the purpose of technical support, subject to prior verbal or written agreement with the data owner.
- No system data shall be disclosed to any individual or sub-entity belonging to the data owner, or to any third party, except with the written consent of the data owner.
- Data recorded on the system may be used to generate statistics aimed at measuring system performance and user efficiency.
- All system data is secured by safeguarding the hosting server, securing data transmission between the user’s device and the server, and protecting the user interface.
- Every system user is fully responsible for their password and must take all necessary precautions to prevent any unauthorized person from obtaining it.

Refund Policy

- - All payments made through the website are final and non-refundable, except in the event of a documented technical or administrative error during the payment process.
  - In such cases, the user may request a refund by submitting proof of the error.
  - All refund requests are subject to review and approval by the relevant management before any refund is issued.

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